Recall Hotline: 877-479-5422
Recall Support Hours: Monday - Friday, 8 AM ET - 8 PM ET
XP 3.0 Mechanical Disc Brake Calipers Voluntary Recall
In cooperation with the United States Consumer Product Safety Commission, Lectric eBikes, LLC. is voluntarily recalling the mechanical brakes on the Lectric XP 3.0 electric bike model. Due to a defect in a subset of XP 3.0 eBikes, the mechanical disc brake calipers located on the front and rear of the e-bike can fail resulting in loss of control, posing crash and injury hazards to the rider.
Out of an abundance of caution, the affected XP 3.0 units sold between November 1, 2022 and May 6, 2023 are being voluntarily recalled. If you purchased an XP 3.0 Lectric eBike during this time, stop using the product immediately.
You must have your affected eBike’s brakes replaced before you can continue riding. Lectric eBikes will provide a free set of replacement mechanical brakes upon registration below.
The following models purchased between November 1, 2022 and May 6, 2023 may be affected:
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XP 3.0
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XP 3.0 Long-Range
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XP Step-Thru 3.0
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XP Step-Thru 3.0 Long-Range
If you own one of the models listed above, here’s what you need to do:
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Stop using the product immediately.
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Begin registration for a brake kit by completing the form below the product photos.
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After registration,
a. You will receive a confirmation email which includes instructions to submit a receipt for reimbursement of the brake replacement service.
b. Within 2-6 weeks, a brake kit will be shipped to you, free of charge.
We know you are eager to get back to riding your Lectric eBike, and deeply regret any inconvenience this may cause you. We believe this voluntary recall is the right thing to do, and we hope you understand.
Thank you!
Sedgwick Brand Protection on behalf of Lectric eBikes
Begin registration for a free brake replacement:
To determine if your Lectric eBike is affected by this product recall, please enter your order number and serial number below.
Order numbers are displayed on the confirmation email of your original order. Serial numbers are engraved on the head tube of the eBike, as shown in the photo below.
Once you have entered your order number and serial number, click the “Verify Product” button.
If you do not have or know the order number, if you cannot read your product’s serial number, or if you have any questions, please contact us by phone at 877-479-5422 (Monday-Friday, 8 AM ET to 8 PM ET).
One affected eBike may be registered at a time. If you have multiple affected eBikes, then you will need to submit multiple registrations.
Order Number
Serial Number
Product to Register:
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Product Photos:
Lectric XP Step-Thru 3.0 eBike Step-Thru, Black
Lectric XP Step-Thru 3.0 eBike Step-Thru, White
Lectric XP 3.0 eBike Step-Over, Black
Order Number
Serial Number